We want to address your maintenance requests as soon as possible.

Click the Rental Portal Button to make a request.

Renters Portal

Non-Emergencies

Renters Portal

For Emergencies

704-332-7734

Emergencies After Hours

877-683-1468

For emergency and non-emergency maintenance requests during normal business hours, please contact our maintenance team by telephone at

 704-332-7734

All calls will be returned within 24 hours. For after hours and holiday emergency calls only, please call 877-683-1468. After hours and holiday non-emergency calls will be handled the following business day.

Please refer to the following list in determining what constitutes a maintenance emergency:

  • No heat when temperature is below 50 degrees
  • No air conditioning when temperature is above 90 degrees
  • No water (please be sure the City did not turn the water off)
  • No electricity at all (please be sure breakers have not tripped)
  • Toilet not working in unit that only has one toilet
  • Sewage backup (call immediately)
  • Broken water line (shut off water at cutoff if possible, then call)
  • Anything that will cause damage if left unattended until the next business day