Click the Rental Portal Button to make a request.

For emergency and non-emergency maintenance requests during normal business hours, please contact our maintenance team by telephone at

 704-332-7734

All calls will be returned within 24 hours. For after hours and holiday emergency calls only, please call 877-683-1468. After hours and holiday non-emergency calls will be handled the following business day.

Please refer to the following list in determining what constitutes a maintenance emergency:

• No heat when temperature is below 50 degrees
• No air conditioning when temperature is above 90 degrees
• No water (please be sure the City did not turn the water off)
• No electricity at all (please be sure breakers have not tripped)
• Toilet not working in unit that only has one toilet
• Sewage backup (call immediately)
• Broken water line (shut off water at cutoff if possible, then call)
• Anything that will cause damage if left unattended until the next business day